AI-Powered Service Navigator
A chatbot that helps newcomers, students, and families find government and community services in any language.
Portfolio — 2026
Interaction Designer / UX Researcher
User Research · Interaction Design · Figma
MMXXVI · First Edition
Chapter One
I design because I notice things other people walk past.
I'm Dhwani. I have a Master's in Informatics and a stubborn habit of asking "why is this so hard to use?" My background started in IT engineering, which meant I spent years thinking in systems. Then I found UX and realised the most important system is the person sitting in front of the screen.
"The people who need good design most are usually the last ones asked about it. That bothers me, and it shapes the work I choose."
I research, sketch, and prototype. I talk to users until I understand not just what they're struggling with, but why they stopped trying in the first place. Figma is my tool. Getting it right for real people is the point.
Community runs through everything I do. Open to projects that have something real at stake.
Timeline
Chapter Two
A chatbot that helps newcomers, students, and families find government and community services in any language.
Complete brand system for a startup connecting university club mentors with high school students. Colour palette, social media, and impact cards.
Website and digital presence for a 100-year-old family jewellery house in Navsari. Collections, bridal booking, and heritage storytelling.
Chapter Three
May 2025
Nobody warned you about this part. A grounded, honest look at how designers can work with the humans who hold the keys to their work — without losing their credibility or their sanity.
Continue Reading →March 2025
Four books that shaped the way I think about design, craft, and the people who use what we make — with honest notes on each one and what to read first.
Continue Reading →January 2025
Design operates on you before you are even aware it has started. An exploration of Norman's visceral, behavioral, and reflective levels — and why all three matter more than we admit.
Continue Reading →Final Chapter
If you have a project, a vision, or a half-formed idea, reach out. The best work starts with a real conversation.